Frequently Asked Questions
Jumpbooks partners with two popular ebook providers to offer the best selection of electronic titles. Please select the provider for your jumpbook title to see the frequently asked questions specific to your needs.
Choose your Jumpbook Format
If you are not sure which provider your jumpbook uses, please login to your jumpbooks.com account and click the My Bookshelf link towards the top of the page to view all of your jumpbook titles. Please note the format of each title. If your jumpbook format says Copia, please choose the option, "Jumpbooks provided by Copia". If your jumpbook format says Vitalsource, please choose the option, "Jumpbooks provided by Vitalsource".
Frequently Asked Questions (Copia Provided Titles)
Please use the following links to assist you in finding answers to your questions or possible solutions to your problem. If you are unable to find answers to your questions or a solution to your problem, please click here.
I have a question that isn’t answered here.
For questions or assistance using a Jumpbook, e-mail support at help@jumpbooks.com
* Support is provided Monday - Friday, 8am - 5pm central time.
In order to facilitate troubleshooting, please include the following information in your correspondence:
- Steps to reproduce the problem (in as much detail as possible)
- Exact text of any error message (screen shots are helpful)
- URL(s) of any error page(s) you encounter
- Title(s) of problem download(s)
- Download or Online viewer version
- Receipt number and access code
- Operating system (Windows XP, Windows 7, Mac OS X, etc.)
- Internet browser and version (Internet Explorer 8.0, Firefox 6, etc. In most browsers,find this under Help > About.)
- If applicable, device type and operating system
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Frequently Asked Questions (Vitalsource Provided Titles)
Please use the following links to assist you in finding answers to your questions or possible solutions to your support topic. If you are unable to find answers or solutions to your questions, please click here.
Video Tutorials
You can find several video tutorials to go over the many features provided by Vitalsource. Please ignore any chapter that discusses creating an account or redeeming your book. When accessing your book from Jumpbooks.com, Jumpbooks will automatically create an account for you using the same username and password affiliated with your Jumpbooks.com account. Jumpbooks will also automatically redeem your book to begin reading when you click the access button on your Jumpbooks.com bookshelf.